PigJet vs. The Competition
Why Leading Home Service Companies Choose PigJet
In the rapidly evolving world of AI answering services for home service businesses, not all solutions are created equal. See how PigJet compares to Broccoli.ai, Sameday, Smith.ai, and other industry options.
Feature Comparison Chart
| Feature | PigJet | Broccoli.ai | Sameday | Smith.ai | IsOn24 | Dialzara |
|---|---|---|---|---|---|---|
| ServiceTitan Integration | ✓ Native | ✓ Native | ✓ Native | ⚠️ Manual | ❌ Zapier Only | ❌ Zapier Only |
| Housecall Pro Integration | ✓ Native | ⚠️ Limited | ❌ No | ✓ Native | ❌ Zapier Only | ❌ Zapier Only |
| Spanish Language Support | ✓ | ❌ | ❌ | ✓ (Human) | ❌ | ❌ |
| Smart Route Optimization | ✓ | ❌ | ⚠️ Limited | ❌ | ❌ | ❌ |
| Live Technician GPS Tracking | ✓ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Emergency Call Escalation | ✓ | ⚠️ Basic | ⚠️ Basic | ✓ (Human) | ❌ | ❌ |
| Human Fallback Option | ✓ | ❌ | ❌ | ✓ | ❌ | ❌ |
| Multiple Call Handling | ✓ | ✓ | ✓ | ✓ | ✓ | ⚠️ Limited |
| Two-Way Customer Texting | ✓ | ❌ | ❌ | ✓ | ✓ | ❌ |
| Analytics Dashboard | ✓ Advanced | ✓ Basic | ✓ Basic | ✓ Basic | ⚠️ Limited | ⚠️ Limited |
| Pricing Structure | Monthly + Free Trial | Custom/Usage | Per Appointment | Per Call/Minute | Per Minute | Per Call |
| Contract Required | ❌ No | ⚠️ Varies | ❌ No | ✓ Yes | ❌ No | ❌ No |
What Sets PigJet Apart
1. The Only True Dual-Platform Integration
While Broccoli.ai has deep ServiceTitan integration and Smith.ai offers Housecall Pro integration, only PigJet provides native integration with both platforms. This means:
- No need to switch AI providers if you change platforms
- Consistent experience across all your franchise locations, regardless of which system they use
- Single dashboard to manage call handling for your entire operation
2. Truly Bilingual Experience
Unlike most competitors who offer English-only service, PigJet provides a fully bilingual experience:
- Automatic language detection within seconds
- Natural, conversational Spanish (not robotic translation)
- Complete feature parity for Spanish callers
- Ability to switch languages mid-call if needed
Competitors with "multilingual support" often just offer to transfer to a human or send an email—they don't actually book in Spanish.
3. Superior Emergency Handling
In emergencies, every minute counts. PigJet's emergency protocols go beyond basic flagging:
PigJet:
Detects emergencies by keywords, context, and caller tone; provides immediate safety instructions; simultaneously alerts on-call staff through multiple channels; and follows up to ensure resolution
Competitors:
Most simply tag a call as "urgent" or put it at the top of a queue, without active escalation or safety guidance
4. Live Technician Tracking Integration
Only PigJet connects to your GPS and field service systems to answer the most common follow-up question: "Where's my technician?"
PigJet:
"Your technician is currently 15 minutes away, traveling east on Main Street. They just completed their previous appointment and are heading to you next."
Competitors:
"Let me check the schedule... it looks like the appointment is for this afternoon. I don't have current location information."
This feature alone can reduce inbound call volume by up to 30%, freeing your office staff for more important tasks.
5. True AI + Human Hybrid Option
When complex situations arise, PigJet offers seamless human backup:
PigJet:
Detects when it may not understand a complex request and offers seamless transfer to a human with full context of the conversation
Most AI Competitors:
Either attempt to handle all calls (even when failing) or simply send a notification for human follow-up later
Smith.ai:
Offers human service but at substantially higher cost ($2/minute vs. PigJet's AI-first approach)
With PigJet, you get the efficiency and 24/7 availability of AI with the confidence of human backup when truly needed.
Real-World Performance Comparison
We invited 10 home service businesses to test PigJet against their current AI receptionist in a blind comparison. Here's what we found:
Pricing Transparency
We believe in simple, transparent pricing without hidden fees or long-term commitments.
- Starter: $249/month (100 calls)
- Growth: $449/month (250 calls)
- Enterprise: Custom pricing
- No contract required
- 30-day free trial
- Custom/usage-based pricing
- Limited transparency on website
- Contract terms vary
- Pay per successful booking
- "Launch" tier ~$349/month
- "Scale" tier ~$559/month
- Human-hybrid service
- Significantly higher cost (~$2/minute)
- Long-term contracts typical
What Our Customers Say After Switching
Don't just take our word for it. Hear from businesses that have switched from competitors to PigJet.
Broccoli worked well with ServiceTitan, but we were completely missing our Spanish-speaking customers and had no way to handle emergencies effectively. PigJet solved both problems immediately.
Phoenix HVAC Company
Switched from Broccoli.ai
We liked Sameday's per-booking model in theory, but found we were still missing opportunities with non-English speakers. PigJet's bilingual capability and better emergency handling made the switch worthwhile.
Dallas Plumbing Contractor
Switched from Sameday
IsOn24 required too many workarounds to connect with our Housecall Pro system. With PigJet, the integration was native and immediate—no more manual entry or Zapier workflows.
Boston Electrical Company
Switched from IsOn24
We were spending over $3,000/month on an after-hours call center with long hold times and inconsistent quality. PigJet costs us less than $500/month, never puts anyone on hold, and books more accurately.
Multi-Location Home Services Company
Switched from Traditional Call Center
Ready to Experience the PigJet Difference?
Don't just take our word for it. Try PigJet risk-free for 30 days and see the difference for yourself.
No credit card required. No commitment. No risk.